How happy are
you or your staff? Do we spend enough time trying to make the work place a happy
place? Maybe we should think about this a little more. Research
from the University of Warwick suggests that happiness makes people more
productive at work. The researchers carried out a number of experiments to test
the idea that happy employees work harder. In the laboratory, they found the
happy workers to be around 12% more productive.
The
research provides causal evidence using randomized trials and piece-rate
working. The study, published in the Journal of Labour Economics, involved four
different experiments with more than 700 participants. It was much more than a touchy
feely questionnaire.
Some
participants got a better deal than others. The lucky ones were
either shown a comedy movie clip or treated to free chocolate, drinks and
fruit. Others, less fortunate, were questioned about recent family tragedies,
such as bereavements. This allowed the researchers to assess whether lower
levels of happiness were later associated with lower levels of productivity.
One
of the authors, Professor Oswald commented that: "Companies like Google
have invested more in employee support and employee satisfaction has risen as a
result. For Google, it rose by 37%, they know what they are talking about.
Under scientifically controlled conditions, making workers happier really pays
off."
His
co-author, Dr Sgroi added: "The driving force seems to be that happier
workers use the time they have more effectively, increasing the pace at which they
can work without sacrificing quality."
This
has implications for how we structure the working day and how we organise the
work place. A few treats and decent conditions can bring a little happiness and
help people work better, as well have a more pleasant time. Conversely creating
conditions where workers are reminded of negative events or poor outcomes can
kill the buzz and productivity.
It
may also be worth thinking about how you promote managers. Look for people who
can make people happy, can recognise discontent in employees and are
approachable. These managers will have a happier team and prove more productive. Even if the research does not quite stack up and you don’t get the 12% bounce
in productivity, everyone will enjoy work a bit more. No harm in that.
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