Sunday, 14 September 2014

The Future is more valuable than the Past

We care more about the future than about the past. Several studies have shown that we value events in the future more than we value equivalent events in the past.

The nineteenth century American author Herman Melville (he of Moby Dick fame) is often quoted on this – “The Past is dead, and has no resurrection; but the Future is endowed with such a life, that it lives to us even in anticipation.”

As one study puts it, the person who buys a cookie and eats it right away may get X units of pleasure from it, but the person who saves the cookie until later gets X units of pleasure when it is eventually eaten plus all the additional pleasure of looking forward to the event. Looking forward to stuff increases the enjoyment we get from it and hence we value it more.

In research by Caruso and colleagues they found that students wanted more money for a mundane job they would do in the future than for one they had already done in the past, and mock-jurors awarded more money to an accident victim who was going to suffer for a year than who had already suffered for a year.

The results consistently show that once something has happened, we value it less than we did in the lead up to an event. This has a few practical implications for how we pay for services and compensate clients or employees.

If you work in the legal profession, it may be wise to get compensation agreed for your client before they recover from their injuries. If you are drafting a service level agreement with a supplier you would be better off having any punitive reimbursement amounts agreed in advance rather than calculated afterwards. If you are trying to get a bonus organised, get it agreed before you achieve your targets rather than after, don’t go into your boss looking for a rise because you have had a good year. Once it’s in the past your boss won’t value it as much as he might have done six months earlier.


There is also another point to note here. If we plan stuff in the future and take the time to think about it or actively anticipate it, we will feel better. A supporting study by Bryant has found that people who devote time to anticipating enjoyable experiences report being happier in general. Bonuses and compensation aside, it pays to savour. 

Wednesday, 10 September 2014

We come up with more creative solutions for others

In work, some managers have a tendency to assign a problem or issue to a specific subordinate. It literally becomes ‘their problem’ and it’s up to them to solve it. Some would see this approach as one that encourages responsibility and ownership of the task in hand. In other words, if you make someone directly accountable, they will be more motivated and perhaps more effective in coming up with a solution.

Some research however casts doubt on this approach. Being too close to a problem or being personally involved in it can affect our ability to come up with creative solutions. This is based on an idea called the "Construal Level Theory" - the notion that distance from a problem provokes a more abstract thinking style.

Evan Polman and Kyle Emich at New York University examined how we are more capable of mental novelty when thinking on behalf of strangers than for ourselves. They conducted four studies involving hundreds of undergrads.

In one study they found that participants drew more original aliens for a story to be written by someone else than for a story they were to write themselves. In another study, participants thought of more original gift ideas for an unknown student completely unrelated to themselves, as opposed to one who they were told shared their same birth month.

When it came to problem solving the trend continued. Participants were given a tower puzzle. They were asked to explain how one could escape a tower by cutting a rope that was only half as long as the tower was high. (The solution is to divide the rope lengthwise into two thinner strips and then tied them together). Participants were more likely to solve the problem if they imagined someone else trapped in the tower, rather than themselves.

This could explain why we sometimes surprise ourselves when giving advice or solutions to others. We are more likely to be creative and think in an abstract way when sorting out someone else’s problem rather than our own. This could impact on how we assign problems (like the tower puzzle) to co-workers. Perhaps we could construct the task so that they see it as someone else’s problem but one they are asked to help solve.

Next time you have a problem to delegate, try and create some healthy distance between the conundrum and the person coming up with the solution. You might see improved results.